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| Job: |
Patient Care Consultant I -- Columbus, OH |
| Location: |
Columbus, OH |
| Description: |
Do you want a service-oriented opportunity that allows you to "give back" to others? This might be the perfect opportunity for you!
Hours: 2nd Shift - 2:30 PM to 11:30 PM
4 weekdays, and 1 weekend day
Position Summary:
• This position handles incoming patient calls to schedule orders, checks the status of orders, answers general questions and handles patient concerns.
• Also, the Patient Care Consultant I may need to make outbound calls to inform patients of necessary information.
• This position requires the ability to perform clinical intervention and assessment of health status for pharmacy members.
Knowledge and Skill:
• Ability to perform clinical intervention and assessment of health status for pharmacy members.
• Detail oriented
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.
• Strong verbal and written communication skills.
• Great analytical skills.
• Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office
• Excellent interpersonal skills and the ability to interact well with all employee levels and customers.
• Demonstrates compassion for patients and takes ownership of task at hand using good problem-solving skills.
• Ability to work with confidential material and maintain confidentiality along with sensitivity to employees and customers needs and data.
• Excellent attention to detail.
• Must have scheduling flexibility and be able to work overtime.
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| Qualifications: |
Education/ Experience:
• High School Diploma is required.
• At least 1 year of call center experience is required.
• Candidates must hold one of the following qualifications:
a) Certified Medical Assistant (AAMA)
b) Certified Pharmacy Tech (PTCB)
c) Bachelor's degree in a
Healthcare or Business field
• 1-3 years of any medical industry experience a plus.
• Exposure to writing and reading prescriptions a plus.
• Prior experience with focused disease management is preferred. Types of disease states include: HIV/ AIDS, Organ Transplant, MS, RA, Iron Overload, Crohn's, or other specific disease states is a plus
Criteria Questions (Please provide in your response):
1) Do you have a high school diploma?
2) Do you have 1 year of call center experience?
3) Which of the following qualifications do you hold?
a) Certified Medical Assistant (AAMA)
b) Certified Pharmacy Tech (PTCB)
c) 4-year college degree
4) Have you worked within the medical or pharmacy industry for at least a year?
5) Are you able to work the hours as described in the posting?
6) What is the minimum hourly rate you would accept for this position?
7) Do you have prior experience with prescriptions?
8) Do you have experience with any of the following conditions?
a) HIV/AIDS b)Organ Transplant
c) Iron Overload d)Rheumatoid Arthritis
e) Hemophilia f) Multiple Sclerosis
~PCCI
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