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| Job: |
Copay Assistance Specialist -- Columbus, OH |
| Location: |
Columbus, OH |
| Description: |
Days/Hours:
Monday-Friday
10:30 AM 7:00 PM
Must have scheduling flexibility and be able to work overtime
Position Summary:
Approximately 90% of position is performed on the telephone
Works with physicians and patients to coordinate financial assistance for prescription copays
Contacts patients, physicians and potential funding sources to collect and process necessary documentation and patient financial information
Researches all funding opportunities for patients therapy
Responsible for required reporting for funding sources
Logs patient and call information into system
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| Qualifications: |
Knowledge and Skill:
Minimum of six months experience working in a call center environment, managing inbound and outbound calls, and logging calls in computer system
Experience with providing service to elderly population strongly preferred
Past experience within the pharmacy industry is helpful
Excellent follow up skills
Demonstrated ability to work independently
Ability to prioritize and handle multiple tasks and projects concurrently
Strong verbal and written communication skills
Excellent interpersonal skills and the ability to interact well with all employee levels and customers
Ability to work with confidential material and maintain confidentiality along with sensitivity to patients needs and data
Excellent attention to detail
Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office applications
Education/ Experience:
High School Diploma is required
Candidates with some college coursework completed strongly preferred
Criteria Questions (Please provide in your response):
1) Do you have a high school diploma?
2) Have you worked in a call center for at least six months?
3) Have you worked with elderly populations?
4) Do you enjoy talking on the telephone?
5) Are follow up skills one of your strengths?
6) Do you demonstrate compassion and courtesy while helping others?
~CAS
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